Sales & Customer Care courses
Communication skills
Training &
Consultancy
Understanding customer care
Despite every strategy of the organisation the customer will typically only see
the front line employee. So how can you and your team improve the service
you provide for your internal and external customers?
Why take the course?
• it will help you recognise what good customer care is
• it will give you the basics for excellence - listening, questioning, follow up
• it will teach you how to deal with difficult situations
Customer service excellence
Delivering exceptional customer service is undeniably a skill. Providing this
high level of service will bring many benefits to your organisation, amongst
which a deeper understanding of your customers’ needes and less complaints.
Why take the course?
• it will enable you to respond appropriately to the emotions of clients
• it will show you how to create value-adding options for clients
• it will help you gain agreement from clients
“I could not fault anything!”
Call us on 01926 405 777 to talk about your needs and how we can help.