Change often disrupts established habits, and without time, practice, and encouragement, people may default to old methods even with the best intentions "
"
Change often disrupts established habits, and without time, practice, and encouragement, people may default to old methods even with the best intentions "
a change is happening, how it connects to the bigger picture, and what support they will receive during the transition, their anxiety decreases and their readiness increases. Clear communication builds trust, and trust is the foundation of any successful transformation.
Psychological safety also plays a critical role in helping teams navigate change. Employees need to feel safe asking questions, sharing concerns, and expressing uncertainty without fear of judgment. When teams feel supported rather than pressured, they are far more likely to embrace new ways of working.
Training and reinforcement help turn initial understanding into lasting capability. Change often disrupts established habits, and without time, practice, and encouragement, people may default to old methods even with the best intentions. Investing in training— real training, not just information dumps— helps teams build confidence and competence.
Finally, celebrating progress fuels momentum. Even small wins deserve recognition, because each one represents effort, learning, and adaptation. Acknowledgment
OPERATIONS
replenishes energy, strengthens morale, and reminds teams that their contributions matter.
As I reflect on my 26 years in this field, one truth stands out: property management has always been a people first industry. Buildings matter, systems matter, technology matters— but nothing matters more than the people who show up every day to make communities function. Change will continue to shape our industry, but when we support our teams with empathy, clarity, and care, we not only reduce change fatigue, we create workplaces where people can thrive through change, not despite it.
Jessica Rodgers, CAM is Senior Learning and Development Specialist at Mission Rock Residential, LLC. www. aamdhq. org TRENDS FEBRUARY 2026 | 27