Microsoft ’ s Cloud Solution Provider ( CSP ) Programme
It ’ s All You
You are the first point of contact for your customers ’ needs , and the center of the customer relationship . Build stronger relationships with your customers by managing their end-to-end experience .
Better Billing
You own and control the billing cycle . Provide a single bill to customers for your own tools , products , and services , and those from Microsoft . Create financing options on your own terms .
Drive Upsell
You sell integrated offers and services in a single sales motion . In addition to Microsoft cloud solutions , sell your own value-added services , including deployment , migration , software customizations or custom apps , support , ongoing maintenance , or training .
Direct Support
You can use in-product tools to directly provision , manage , and support your customers . You are a delegated admin in your customers ’ environments , and they get the personalized help they need .
Payment
Partners must be able to assume management of credit risk and collections . Partners need to be able to bill customers on a monthly basis .
Support
Customers will contact you with provisioning , help , and how-to questions . Partners must be able to provide quality 24 / 7 technical support to varying call volumes in the local language .
Customer Communication
Partners are responsible for communications to their customers related to subscriptions , transactions , and status . Partners also must help Microsoft enforce the Acceptable Use policy .
Technical Excellence
Partners are expected to provide their own portfolio of high-caliber value-added services , built on top of the Microsoft cloud . Partners have the systems , tools , and employees to grow and scale their solutions .
How Do I Enroll ?
The Cloud Solution Provider program is a new offering , and at this point is available only to a select group of Microsoft partners . If you think your company is a great fit , talk to your Microsoft partner account representative .
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