FCS Financial: One Hundred Years July 2016 | Page 95

Tera recalled an announcement made by leadership regarding
segmentation, “We were told that the silos of territory were going
away. Yes, I have a territory, but we’re seeing that customers want
to work with someone no matter what their location is.” And while
the changes in technology may mean fewer hours in the office than
her predecessors spent in previous decades, Tera acknowledges she’s
always “plugged in” to her customers, remaining available to them
anytime thanks to the technology.
One outgrowth of the new strategy was the long-range facility
plan. “It was a recognition,” said Gary Irwin, “that in the current
marketplace and the technology that was now available, we didn’t
need as many bricks and mortar locations. We just needed high
quality people who could go out to the farmers and those segments.”
The Macon office, the first of the new offices designed to resemble
a rustic lodge with pitched roofs and stone fronts, opened for
business on November 23, 2011. It was followed by the Columbia
office which opened on May 21, 20 12; the Springfield office opened
February 19, 2013; the Joplin facility opened October 14, 2013; the
Nevada office opened October 27, 2014; and the Harrisonville office

In 2011, FCS Financial broke ground to build a new office in Macon. Shown here are
Daryl Oldvader, James Nivens, Mark Pierce, Gene Rademacher, Daniel Hulse, David
Meneely, Mark DeShon, Jim Zerr, Bill Wehmeyer, Dan Devlin, and Brian Peterson.