FCS Financial: One Hundred Years July 2016 | Page 94

Tera Dover, a loan officer in the Springfield office, is a perfect
example of how FCS Financial employees are equipped to meet all
segments of the market through any avenue of communication. She
was working on a degree in agriculture communications at Missouri
State University when she saw the economy changing and opted to
graduate early starting at FCS Financial in 2008. Though she is part of
the generation that grew up with technology, she grew up on a farm
and understands the traditional farmer as well. “Last year I had a
crazy opportunity. I did a loan and never talked to the people on the
phone and never met them in person,” she said. “I didn’t like it, but
that’s how the customer wanted it. They wanted an entirely electronic
transaction.” On the other hand, she acknowledges many customers
still want the hands-on-at-the-farm approach to conducting business.
“They like that we have the amenities of a big business; we have the
technology to work efficiently, but we have the feel of a small local
business. When they walk in, we know their names, their kids, what’s
going on at the farm.”

(L to R): Ashley and Jered Brown of Brighton, Missouri, and Tera Dover and Greg
Brown of FCS Financial in Springfield, Missouri. The Browns won the Missouri Farm
Bureau Young Farmers and Ranchers (YF&R) Excellence in Agriculture Award. The
Browns received a new John Deere 625i Gator, made possible by FCS Financial.

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Selected References