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GLOSSARY

KPI- Key Performance Indicator

Customer Service- To provide assistance to customers in order to meet needs

Communication- The exchanging of information by speaking writing or other mediums

Bricks and Clicks- A company that’s online and in store

Skill- The ability to do something well

Hard Skill- Teachable qualities or skill sets that are measurable

Soft Skill- Subjective/ emotional skills that aren’t measurable

Vendor- A person or company offering something for sale

Flexibility- The willingness to change or compromise or ability to be easily modified

Duty- A task or action that one is required to perform as part of one’s job. Duty could also be the tax paid to the government.

Components- A part of or element of a larger whole

Strategy- A plan of action designed to achieve a long term overall aim

Export- Sending goods or services to another country for sale

Critical Path- A series of tasks that must be done in order and in the right amount of time to complete the project

Costs- The amount that has to be paid for something

Reliability- The ability to be relied or depended on

Ability- Possession of the means or skill to do something

Retail- Process of selling consumer goods or services to customers

Multi- Chanel Retailing- When a company provides numerous ways to purchase goods

Subscription- To receive something regularly by paying in advance

Omni- Chanel Retailing- When a company uses a variety of channels like social media etc