Kubota UK create new role to further enhance service offering
Kubota UK has announced the appointment of Martin Tyler as its Field Service Manager . This is a new management role created within the organisation to provide more support to its extensive independent dealer network and end-user customers .
M artin will take full responsibility and control of all Kubota UK field service activities . This will include field product quality reporting , Kubota ’ s Customer Satisfaction Survey , Dealer Service Excellence , the development of service business activities and the resolution of any customer or dealer warranty enquiries .
Keith Miller , Service & Training Manager at Kubota UK , said : “ At Kubota , we are constantly investing in new and innovative ways in which we can enhance the service we provide to both our dealer network and end-user customers . The creation of this new role will provide a more focused approach to Kubota UK ’ s service provision , and is yet another example of our continued commitment to provide service excellence .”
Bringing more than 20 years industry experience to his new role , Martin joined Kubota in 2014 as a Regional Service Manager for the East of England , before being promoted to Service Supervisor for Agricultural Tractors . Previous to this , Martin spent the majority of his career at a New Holland dealer .
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He started as an apprentice and quickly rose through the ranks of Senior Service Technician , Warranty Administrator and finally to Service Manager .
Bringing more than 20 years industry experience to his new role , Martin joined Kubota in 2014 as a Regional Service Manager for the East of England , before being promoted to Service Supervisor for Agricultural Tractors .
Martin commented : “ Our dealer network plays a pivotal role in sustaining our position as a firstclass machinery provider , so ensuring we can provide them the highest levels of service and support is paramount .
“ The creation of this new role will enable Kubota to enhance its close working relationships with its dealers . It will ensure they have dedicated support and access to all the necessary tools and advice needed , to enhance their business operations . This in turn will lead to better service levels provided to our end-user customers .”
| Machinery
Integrated machine support with REMOTE SERVICE
Users of CLAAS products fitted with TELEMATICS as standard will be able to benefit from a completely new , free , function – REMOTE SERVICE as from June 2018 .
A high level of service and support has always been an important element in the relationship that CLAAS has with its customers . Through the intelligent networking between machine and dealer , the new REMOTE SERVICE package will enable CLAAS dealers to take this to a new level and provide an even higher level of service to customers , so helping reduce downtime especially during peak periods .
The new REMOTE SERVICE function has been incorporated as standard on all CLAAS LEXION , TUCANO , JAGUAR , XERION and AXION models from October 1st , 2017 , and the system will go live with dealers by the end of June 2018 , so that its fully ready for this year ’ s cereals harvest .
The service will be free-ofcharge and applies for the first five years of the machine ’ s life , irrespective of whether the owner decides to subscribe to the full TELEMATICS machine monitoring package . All they have to do is register the machine when purchased and agree to the use of REMOTE SERVICE with their machine .
Using REMOTE SERVICE , the dealer will be able to continuously monitor the machine to ensure that it is functioning correctly . In the event of a problem , the machine will initially alert the operator and simultaneously send an error message to the dealer .
When they receive the alert , the dealer will be able to assess the severity of the problem and remotely diagnose the fault , establish whether any parts will be required and arrange for the fault to be quickly rectified .
A further benefit of REMOTE SERVICE is that it will enable routine service and maintenance to be planned and carried out . Ahead of time , the machine will flag up with the dealer any upcoming routine maintenance requirements . This ensures that routine maintenance is not only carried out when required , but can also be planned in advance , saving time particularly during the crucial harvesting windows .
June 2018 | Farming Monthly | 37