Kubota UK create new role to further enhance service offering
Kubota UK has announced the appointment of Martin Tyler as its Field Service Manager. This is a new management role created within the organisation to provide more support to its extensive independent dealer network and end-user customers.
M artin will take full responsibility and control of all Kubota UK field service activities. This will include field product quality reporting, Kubota’ s Customer Satisfaction Survey, Dealer Service Excellence, the development of service business activities and the resolution of any customer or dealer warranty enquiries.
Keith Miller, Service & Training Manager at Kubota UK, said:“ At Kubota, we are constantly investing in new and innovative ways in which we can enhance the service we provide to both our dealer network and end-user customers. The creation of this new role will provide a more focused approach to Kubota UK’ s service provision, and is yet another example of our continued commitment to provide service excellence.”
Bringing more than 20 years industry experience to his new role, Martin joined Kubota in 2014 as a Regional Service Manager for the East of England, before being promoted to Service Supervisor for Agricultural Tractors. Previous to this, Martin spent the majority of his career at a New Holland dealer.
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He started as an apprentice and quickly rose through the ranks of Senior Service Technician, Warranty Administrator and finally to Service Manager.
Bringing more than 20 years industry experience to his new role, Martin joined Kubota in 2014 as a Regional Service Manager for the East of England, before being promoted to Service Supervisor for Agricultural Tractors.
Martin commented:“ Our dealer network plays a pivotal role in sustaining our position as a firstclass machinery provider, so ensuring we can provide them the highest levels of service and support is paramount.
“ The creation of this new role will enable Kubota to enhance its close working relationships with its dealers. It will ensure they have dedicated support and access to all the necessary tools and advice needed, to enhance their business operations. This in turn will lead to better service levels provided to our end-user customers.”
| Machinery
Integrated machine support with REMOTE SERVICE
Users of CLAAS products fitted with TELEMATICS as standard will be able to benefit from a completely new, free, function – REMOTE SERVICE as from June 2018.
A high level of service and support has always been an important element in the relationship that CLAAS has with its customers. Through the intelligent networking between machine and dealer, the new REMOTE SERVICE package will enable CLAAS dealers to take this to a new level and provide an even higher level of service to customers, so helping reduce downtime especially during peak periods.
The new REMOTE SERVICE function has been incorporated as standard on all CLAAS LEXION, TUCANO, JAGUAR, XERION and AXION models from October 1st, 2017, and the system will go live with dealers by the end of June 2018, so that its fully ready for this year’ s cereals harvest.
The service will be free-ofcharge and applies for the first five years of the machine’ s life, irrespective of whether the owner decides to subscribe to the full TELEMATICS machine monitoring package. All they have to do is register the machine when purchased and agree to the use of REMOTE SERVICE with their machine.
Using REMOTE SERVICE, the dealer will be able to continuously monitor the machine to ensure that it is functioning correctly. In the event of a problem, the machine will initially alert the operator and simultaneously send an error message to the dealer.
When they receive the alert, the dealer will be able to assess the severity of the problem and remotely diagnose the fault, establish whether any parts will be required and arrange for the fault to be quickly rectified.
A further benefit of REMOTE SERVICE is that it will enable routine service and maintenance to be planned and carried out. Ahead of time, the machine will flag up with the dealer any upcoming routine maintenance requirements. This ensures that routine maintenance is not only carried out when required, but can also be planned in advance, saving time particularly during the crucial harvesting windows.
June 2018 | Farming Monthly | 37