BOOKING AGREEMENT
You enter into a booking with us when we issue our confirmation invoice . If you then cancel , there will be cancellation charges . Initially this may only be a deposit , but can go up to 100 %.
You can make changes to your booking in certain circumstances . We make a charge for this . We can change and cancel your booking . We ’ ll pay you compensation in certain circumstances .
We are responsible to you for providing your holiday but there are legal limits .
We are a Member of ABTA and we provide protection for your money . For holidays which include a flight , your protection is provided under the terms of our ATOL ( Air Travel Organiser ’ s Licence ) and for holidays which include ferries or land-based arrangements only , the financial protection is provided by way of a bond held by ABTA ( Association of British Travel Agents .
N . B . Read the full terms below for more information and for other important rights and obligations .
1 . Our details Premier Holidays Ltd , Building 1020 , Cambourne Business Park , Cambourne , Cambridgeshire CB23 6DW . Telephone : 08444 937 999 Email : customerservices @ premierholidays . co . uk . Registered number : 1791598 .
2 . Your holiday booking
A booking will exist as soon as we issue our confirmation invoice . This booking is made on the terms of this booking agreement and also the contents of the important information section , which incorporate any other restrictions and obligations . When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions .
3 . Paying for your holiday
When you make your booking you must pay a deposit . Deposit amounts may vary and we will advise you of the amount at that time . The balance of the price of your travel arrangements must be paid at least 10 weeks before your departure date . Occasionally , for certain types of bookings , the balance may become due earlier than this . If this is the case , you will be advised of this at the time of booking . If the deposit and / or balance is not paid in time , we shall cancel your travel arrangements . If the balance is not paid in time we shall retain your deposit .
4 . If you cancel your holiday
You , or any member of your party , may cancel your travel arrangements at any time . Written notification from the person who made the booking or your travel agent must be received at our offices . Since we incur costs in cancelling your travel arrangements , you will have to pay cancellation charges as follows ( see also the exception below ):
Period before departure in which we notify you
Cancellation charges ( excluding insurance )
71 days or more |
Deposit only |
70 – 57 days |
50 % or deposit if greater |
56 – 43 days |
75 % or deposit if greater |
42 – 29 days |
85 % or deposit if greater |
28 – 22 days |
90 % or deposit if greater |
21 days or less |
100 % |
Flight only bookings are 100 % non-refundable .
Please note that if you were advised on any variations to your balance due date at the time of booking , then cancellation terms will also be varied to reflect this and you will be advised of this when you book . For example , holidays which include a cruise , and certain tour itineraries , will generally have an earlier balance due date and amended cancellation charges .
Note : If the reason for your cancellation is covered under the terms of your insurance policy , you may be able to reclaim these charges .
You can cancel your booking without paying cancellation charges if the performance of your package , or the carriage of passengers to your destination , is significantly affected by unavoidable and extraordinary circumstances . In such circumstances , we will arrange for your booking to be terminated and for you to receive a full refund .
240 HOLIDAY INFORMATION
We will observe advice provided by the UK Foreign , Commonwealth & Development Office .
5 . If you change your booking
If , after our confirmation invoice has been issued , you wish to change your travel arrangements in any way , for example your accommodation , we will do our utmost to make these changes but it may not always be possible . Any request for changes to be made must be in writing from the person who made the booking or your travel agent . You will be asked to pay an administration charge of £ 50 per person , and any further cost we incur in making this alteration . You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible .
A ‘ change ’ is deemed to be a correction or an enhancement to the existing holiday . If you request major alterations to your holiday ( this includes , for example , changing dates of travel , substituting destinations or any other changes which significantly alter the original holiday ) this will be termed a cancellation and charges , as per clause 4 , will apply .
Note : Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100 % of that part of the arrangements .
You can transfer your booking to another person , who satisfies all the conditions that apply to this booking , by giving us notice in writing as soon as possible – this would normally need to be at least 21 days before departure . Both you and the new traveller are responsible for paying all costs we incur in making the transfer . We would advise you that airlines do not generally permit names to be changed on bookings and it may , therefore , not be possible to transfer your booking . In this case , your booking will be treated as a cancellation and you will be liable to pay the cancellation charges detailed in clause 4 .
If you alter any arrangements during your holiday ( for example , checking-out of the hotel early or returning a hire car early ) no refund for unused accommodation or services will be made . Where flights are not used , this is likely to result in all other flights on your itinerary being automatically cancelled by the airlines and we will not be liable for any losses or expenses you incur as a result of this .
6 . If we cancel your booking
We reserve the right to cancel your booking . We will not cancel less than 10 weeks before your departure date ( or after your balance is due if this is more than 10 weeks before your departure ), except for unavoidable and extraordinary circumstances , or failure by you to pay the final balance , or because the minimum number required for the package to go ahead hasn ’ t been reached . The minimum number required , if applicable , will be provided to you with the holiday description , along with the time limit for us to tell you if the package has to be cancelled .
Unavoidable and extraordinary circumstances means a situation beyond our control , the consequences of which could not have been avoided even if all reasonable measures had been taken . These can include , for example , war , riot , industrial dispute , terrorist activity and its consequences , natural or nuclear disaster , fire , adverse weather conditions , epidemics and pandemics , unavoidable technical problems with transport .
If your holiday is cancelled you can either have a refund of all monies paid or accept an alternative holiday of comparable standard from us if we offer one ( we will refund any price difference if the alternative is of a lower value ).
In the event a refund is paid to you , we will :
1 ) provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy .
2 ) pay compensation as detailed below except where the cancellation is due to unavoidable and extraordinary circumstances ( see definition above ).
Period before departure in which we notify you
71 days or more nil 70 – 43 days £ 10 42 – 29 days £ 20 28 – 22 days £ 30
Amount you will receive from us
21days or less £ 40
This does not exclude you from claiming more if you are entitled to do so .
7 . If we change your booking ( a ) Changes to the price
We can change your holiday price after you ’ ve booked , only in certain circumstances :
Changes in the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources , the level of taxes or fees imposed by third parties including tourist taxes , landing taxes or embarkation or disembarkation fees at ports and airports or exchange rates mean that the price of your travel arrangements may change after you have booked . However , there will be no change within 20 days of your departure .
We will absorb , and you will not be charged for , any increase equivalent to 2 % of the price of your travel arrangements , which excludes insurance premiums and any amendment charges . You will be charged for the amount over and above that . If this results in an increase equivalent to more than 8 % of the price of your travel arrangements , you will have the option of accepting a change to another holiday if we are able to offer one ( we will refund any price difference if the alternative is of a lower value ), or cancelling and receiving a full refund of all monies paid , except for any amendment charges . Should you decide to cancel :
1 ) you must do so within the time period shown on your final invoice
2 ) We will provide a refund of insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy .
Should the price of your holiday go down due to the cost changes mentioned above , then any refund due will be paid to you . We will deduct from this refund our administrative expenses incurred . Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place .
For Advance Registrations ( which will be clearly detailed on the confirmation ) where we cannot confirm all components of the booking at the time of issue , we will endeavour to do so as soon as possible . Should we be unable to confirm any components you may opt to accept revised alternatives with any applicable price adjustments or cancel your holiday and receive an immediate refund of any monies paid .