Important Information
Accommodation Descriptions Hotels use a variety of descriptions for rooms to indicate varying views as well as better facilities. For example, a standard room type, but with sea view, may be described as‘ superior’ or‘ deluxe’, although the décor and size of the room itself will be the same. In some cases, a‘ superior’ or‘ deluxe’ room may be the standard room type available in the hotel, so you should not automatically assume that this indicates a room of a higher standard. Some beach resort rooms are described as seafacing. However, these rooms may not necessarily have a view of the sea, as it may be affected by plants and trees which grow quickly in tropical climates.
Rooms are often described as being‘ twin’ or‘ double’. This simply means that the room is suitable for an occupancy of two and does not guarantee a particular bed configuration. We are happy to forward special requests to the hotel, although these cannot generally be guaranteed.
The names and arrival details of all room occupants will be required at the time of booking. Many hotels will make a charge payable locally if occupancy is amended during your stay.
It is common practice for hotels to take a credit card imprint on check-in as a guarantee for incidental expenses. If you do not possess a credit card, a cash deposit may be required, which will be refunded at check-out less any incidental charges.
Accuracy Every care has been taken to ensure that all information we provide is accurate. However, due to circumstances beyond our control some details may change. It is possible that an advertised facility may be withdrawn or temporarily unavailable according to season or due to weather conditions, lack of demand, a private function, for maintenance, renovation etc. We will advise you of any significant changes to facilities at the time of booking or as soon as practical if information is received after your booking has been confirmed and if time permits. Similarly, some attractions advertised may not be open year round or on every day of the week. Please ask at the time of booking if this is important to you. Weather information, mileage and maps are guidelines only.
Assistance Requirements We are delighted to offer advice for travellers with special needs or disabilities. Not all hotels have adapted rooms, and some airports and types of aircraft may not be able to accommodate certain requirements. In order for us to ensure that we can meet your needs, and that we comply with airline regulations, it is essential that you complete an assistance requirements form, which can be found on our website at: http:// www. premierholidays. co. uk / assistance _ requirements / form. The detailed information you provide will enable us to ensure that all the suppliers of services for your holiday are aware of your requirements and we can, if necessary, make adjustments to your itinerary at the outset to accommodate them. If the form is not sent to you, please ensure that you ask for it.
Building and Development Work Some locations may unavoidably have work underway to public areas and facilities. Whilst we will endeavour to advise you of any building or refurbishment work underway at any properties you have booked, which may adversely affect your stay, we cannot anticipate where work will take place outside of the hotel grounds. All the hotels featured strive to maintain high standards and, as such, there may be the necessity for some ad-hoc and unforeseeable maintenance work.
Child Reductions Reductions are available for children( aged 2 – 11 years) if they share a room with two full paying adults. Some hotels provide a folding bed or there may be a sofa bed in the room. On occasion, a child may be accommodated free of charge, but may have to share existing bedding, which may involve sharing a double bed with adults- if a folding bed is required for a child, this should be requested at the time of booking and a charge will be made locally for this.
Sometimes child offers are provided on an accommodation only basis. The hotel will then charge for all meals taken and in some cases, children will be charged on the same board basis as adults whether meals are taken or not. For this type of offer, payment for meals will be collected locally.
All children under 2 years of age are classed as infants. No seat is allocated on flights. It is customary for some hotels to make a nominal charge for food taken and some may also make a charge for the provision of a cot. This is payable before departing the hotel. Should a bed be required, please ensure that you request this at the time of booking, as an additional charge may be applicable.
Sky cots for‘ small’ infants( weight, age and size restrictions vary between airlines) may also be available on flights and should be requested at the time of booking.
Code Share Flights On certain routes, airlines operate a " code share " system, whereby flights will operate under several airline flight numbers. However, the aircraft( and consequently the seating configuration) and staff will be supplied from only one of the carriers involved. We cannot guarantee which carrier will be operating any given " code shared " flight and a change in carrier is not considered to be a major change.
Data Protection Policy In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we, and your travel agent, need to use the information you provide such as name, address and any special needs / dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc.
The information may also be provided to security or credit checking companies, public authorities such as customs / immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area( EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary / religious requirements. This transfer is necessary for us to be able to fulfil your requirements.
Please note that where information is also held by your travel agent, this is subject to your agent’ s own data protection policy. Your data controller is Premier Holidays. You are entitled to a copy of your information held by us. If you would like to see this please contact us in writing, signed and dated.
Early or Late Arrivals Rooms are normally available on your arrival day from 1500 hours onwards and you will be required to vacate your room by mid morning on your departure day.
250 Booking Agreement