Renown Policy v2021 Page 3 of 4
b) For facility-based services, an itemized list of charges will be mailed to the guarantor address on file per NRS 449.243. Patients can obtain a free itemized statement upon request.
c) On the fourth Patient Account statement the patient will receive final notice that informs the Guarantor that credit bureau reporting and legal action may be taken. Further collection activity will be taken, if the Guarantor does not make appropriate payment arrangements or apply for the FAP.
• Payment Arrangements: Renown Health’ s goal is to work with patients and make reasonable payment arrangements, interest-free. Patient may enroll in a short-term payment plan, up to 12 months, with Renown. Any payment plan terms requested for terms greater than 12 months require approval based on the requested terms of the plan. o Customer Service Representatives may approve terms up to 12 months o Self-Pay Call Center Supervisor or Manager may approve terms up to 24 months
• Any payment arrangement that exceeds 2 years needs to be approved by the Director of Patient Revenue.
• Patient Financing: Patient financing, at 0 % interest, is available through a third party, for those who qualify.
• Self-Pay discounts: Self-pay discounts apply to all uninsured self-pay patients. They will receive a 30 % discount off total gross charges. For facility-based services, accounts with total charges greater than $ 5,000 will receive an additional 30 % discount applied to total gross charges. Contingent upon qualifications, underinsured patients may qualify for discounts up to 40 %.( RENOWN. CBO. 024) i. Services are eligible for a prompt pay discount of 20 %( after any appropriate selfpay or high dollar discounts are applied) off the remaining balance if paid in full at time of service, or within 30 days of the first statement being mailed to the Guarantor.
• Extraordinary Collection Action( ECA): Renown will not engage in ECA’ s, either directly or by any debt collection agency or other third party to which the Renown has referred the patient’ s debt, before reasonable efforts are made to determine whether a Guarantor( s) is eligible under FAP as outlined in the FAP policy( Renown. SPC. 006.).
• Patients who are unwilling to pay for services that are considered uncollectible bad debts after reasonable efforts have been made will be referred to outside agencies for collections.
• Collection Agencies: Renown Health Collection agencies will send notification to patients notifying them that credit bureau reporting may potentially commence.
a) All collection agencies will follow the regulatory compliance of The Fair Debt Collection Practices Act( FDCPA) https:// www. ftc. gov / enforcement / rules / rulemaking-regulatoryreform-proceedings / fair-debt-collection-practices-act-text
b) Renown may pursue legal action for uncooperative patients to obtain payment of services rendered when an asset investigation indicates that the patient can pay but refuses.
These Policies and Procedures are guidance for the Organization. The Organization recognizes there may be specific facts and / or circumstances that warrant a departure from a specific policy provision. Nothing herein is intended to override an employee’ s ability to use good judgment in such circumstances.