A special tariff can be obtained from the Pricing Team. As a guideline this should only be done when the published Tariff does suite your customers needs and a special rate is required. The Pricing team will require more information: Shipment history/ data; full profile of the customers requirements. You will need to motivate why you would like a special rate however generally we are open to high revenue customers. A special rate for a particular country can also be obtained.
The new tariff applies here. The latest one was released in September 2013. You need to keep in mind that the new Rate Card also has a new Zone Guide. An easy way to establish whether or not you are using the old or new Zone Guide is to check the country Cameroon, if it is in a ZONE 5, you are using the NEW ZONE GUIDE. If you are using the OLD ZONE GUIDE, Cameroon will be in a different ZONE. InfoAxis can be used to quote customers if they are loaded with the correct rates. You can also use the new Rate Card.
This would be a customer that we have signed up where we have had NO business from in the past. They will be signed on the NEW RATES with NEW SURCHARGES. The matrix provided can guide Sales Execs and Station Managers on what rates to apply. These customers are loaded in Info Axis (rates included). No rates are available in FW, only final invoiced price (once gone through the data capturing process)
The old tariff applies here. The latest one was released in December 2013 when the rate increase took place. The old Rate Card needs to be used with the OLD ZONE GUIDE.
This would be a customer that we have had in the past and are on old rates. If you would like to bring them over on to new rates you need to seek approval first from your Station Manager and DCE. These customers are already loaded in FW and all information is readily available on the system.
High Level Overview
How to Price using tariffs and which system?
When to obtain a Special Tariff
Old Customer New Customer
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