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Do The Right Thing
W
jorge cavello photo
Todd Banks, President
e’re incredibly humbled and honored to receive
TripAdvisor’s 2016 Certificate of Excellence. It’s
a true testament to the efforts of our incredible
staff.
In 1946 my grandfather, Bob Munro, and
two of his high school friends, Reg Collins and
Jack Mines, founded Kenmore Air on a simple principle: Do the right
thing. This is the same principle on which we operate today.
Here at Kenmore Air, the only thing
more important than customer satisfaction is customer safety. This is why
we spend an immense amount of time
vetting, onboarding, and training our
employees. From pilots and dockhands
to customer service agents and mechanics, our crew consistently goes above
and beyond. I might be biased, but I
think we have the best group of employees around. The loyalty, dedication and
commitment to Kenmore Air is truly
remarkable.
While some companies dread TripAdvisor reviews, we’ve found them
to be something we embrace and look
forward to seeing. Social media provides
a unique opportunity for us to hear
from customers, learn what’s working,
and discover areas where we could
improve. If you’ve left a review, thank
you. If you’re thinking about leaving
one, I encourage you to do so as it’s very
motivating for our team to hear from
you. (We also welcome your feedback on
Facebook, Twitter, and Instagram.)
We are proud of not being your typical airline. We like having docks instead
of airport terminals. We don’t believe
traveling should be a miserable experience you get through. In fact, we believe
your vacation starts at check-in.
Whether you’re going to the San
Juans, Victoria or a remote lodge in the
BC islands, our flights are small. The
experience is intimate. And, the views
are out of this world. It just makes the
experience of flying a highlight of any
getaway — whether you’re traveling for
business or pleasure.
This year marks our 70th anniversary.
We celebrated the milestone with a Seaplane Fly-In at our headquarters in Kenmore, Wash. There were scenic flights
and facility tours. There were raffles
and live music. And, there were donuts
and ice cream cones. It was a special
opportunity to share the moment with
the community and to reflect on how
the company has grown.
When I look around our five-acre
campus, it’s humbling to think of all the
many employees and all their efforts
which have allowed us to grow over
the years. Our staff has increased to
nearly 200 members during our peak
season. And, our maintenance department is world renowned for its work.
They service not only our entire fleet,
but specialize in complete de Havilland
Beavers rebuilds.
I hope you have a chance with connect with our employees. If you enjoy
your experience, please let us know
about it.