A GLOBAL SERVICE NETWORK
SERVICE
AGREEMENTS
FOR INCREASED UPTIME
AND PEACE OF MIND
Servomex operates workshops
in Houston, Boston and the
UK, with service centers and
offices around the world.
Servomex’s global strategic approach to its
service support for customers is overseen
by newly-appointed Global Head of
Service, Mark Calvert, who is responsible
for the co-ordination of Servomex’s service
teams around the globe.
Based in Crowborough, UK, he will
ensure that customer support and
service delivery are
provided quickly
and effectively,
maintaining a
consistent, high-
quality approach
worldwide.
Mark, who was
previously the
Service Manager for the EMEAI region,
said: “I’m here to pull the service teams
together and promote collaborative
working to ensure our customers’ needs
are being met.
mcalvert@servomex.com
“To achieve this, I’ll be looking at how
to standardize Servomex’s global service
offering, reducing the complexity of
doing business with us.
“I’m also implementing positive changes
to our service teams to promote an even
stronger customer-focused approach.”
Mark also aims to encourage greater global
collaboration between teams, sharing
knowledge and promoting best practice.
In addition, there will be new structured
service training programs for Servomex’s
engineers, channel partners and customers.
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Mark added: “One thing that’s key is to
ensure we provide the very best ‘local
for local’ support, delivering customer
assistance for our entire product range,
anywhere in the world.”
Taking up Mark’s former role as Service
Manager EMEAI is Neil Tiley, who has
joined Servomex from global medical
technology company Getinge AB.
A keen sportsman, Neil holds an HNC in
Mechanical & Production Engineering
together with an Instrument and System
fitter apprenticeship.
Mark said: “At Getinge AB, Neil was
Service Director for the UK and Ireland,
managing seven other managers and
a total team of 170 field, business
development and technical staff.
“He has the expertise and experience
to ensure our customers in the EMEAI
region receive the support they need,
keeping their processes running with
minimal downtime.”
Nick Tan has also joined the global
service team as Service Manager Rest
of Asia, covering the Asia-Pacific region
outside China. He previously worked at
ABB as Service Cluster Manager, handling
the Regional Service Business in South
East Asia.
He studied at the University of Western
Sydney, where he obtained a degree in
engineering management.
WE CAN BUILD YOUR ANALYZER INTO A COMPLETE GAS ANALYSIS SYSTEM
Service coverage
in the EMEAI
region is provided
by a team of 16
service engineers,
managed by Service
Manager Neil Tiley.
ntiley@servomex.com
For the Americas,
Service Manager
Christopher Galley
oversees a team
of nine from the
US Service Center
in Texas.
A Servomex Service Agreement
delivers the peace of mind that
comes with proactive analyzer
maintenance and an ongoing
expert partnership.
cgalley@servomex.com
GuangYong Wang
is Service Manager
for China, and
has a team of four
supporting our
customers in
the country.
gwang@servomex.com
Service provision
elsewhere in the
Asia-Pacific region
is delivered by a
team of 13, guided
by Nick Tan,
Service Manager
Rest of Asia.
Regular servicing of gas analysis
systems will add real value to customer
operations, delivering improved
reliability, increased uptime and process
optimization of plant applications.
Servomex Service Network offers a wide
range of maintenance packages to meet
individual requirements, from off-site
telephone support to the complete
management and maintenance of gas
analysis systems.
With pre-structured and customized
packages available to precisely fit plant
requirements, every service agreement
offers guaranteed service levels with
numerous benefits.
ntan@servomex.com
No-one knows Servomex analyzers better,
so our highly experienced engineers have
unrivalled product knowledge, allowing
them to provide customers with the best
possible support.
Covering analyzers and sample systems
with a Servomex Service Agreement
saves operators time and money when
compared to ad hoc maintenance and
inconvenient breakdowns.
Specialist sales and service representatives
help ensure each analyzer is covered by
the right service package, by assessing
plant requirements and guiding operators
through the options that best suite their
operations. Regular maintenance is proven
to extend the life of Servomex analyzers,
reducing the risk of costly breakdowns and
optimizing servicing budgets.
YOU RECEIVE
Proactive maintenance
Ongoing partnership
Prestructured service
packages or a customized
agreement
Fixed maintenance costs
Find out more about
ongoing service support for
your Servomex analyzer:
These benefits include discounts on spare
parts, priority response times and emergency
call-outs to resolve issues quickly.
servomex.expert/service
Visit
servomex.expert/systems
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or contact your local business center today