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In 2024 embark on a journey to seamless event registration
As 2023 draws to a close , Jonas Event Technology ( JET ) takes a moment to reflect on its remarkable journey of our services , and our unwavering commitment to our clients ' success ."
JET ' s stellar NPS underscores its consistent delivery of exceptional service and its dedication to exceeding customer expectations .
With its dedication to expanding its business and enhancing its customer service , JET ' s efforts are placing it at the forefront of the events industry . In this feature , we ' ll dive into the company ' s accomplishments from the past year as well as our exciting plans for 2024 .
Three Decades of Pioneering Excellence This year , JET celebrated 30 years in business , throughout which it has welcomed millions of attendees at thousands of events . JET ’ s journey began in 1993 as Show Data Systems before evolving into the company we know today , rebranding as Jonas Event Technology in 2015 .
Since then , JET has achieved several milestones , from supporting a record 250 events in 2019 and bouncing back after the pandemic to achieving its highest-ever revenues last year .
Oliver Smart , JET ’ s recently appointed MD and ESSA board member , reflects on this journey , stating , “ Looking back at our 30-year legacy , it ' s incredible to see how far we ' ve come . From our humble beginnings to becoming an industry leader , every challenge and success has shaped us . It ' s a testament to our passion , dedication , and relentless pursuit of innovation ."
JET ’ s US Office Expansion 2023 also marked the year JET
Oliver Smart , MD of JET
decided to embark on an expansion to the US , opening an office in Houston , Texas . This strategic move was not merely about geographical expansion ; it was a thoughtful approach to bridge the gap between UK organisers and their US-based events . The expansion has brought several advantages to organisers , including cost savings , better time zone coordination , and a reduced carbon footprint .
Excellent NPS Rating and Customer Service
Customer satisfaction is at the heart of JET ' s operations and is highlighted by its impressive Net Promoter Score ( NPS ) of 64 . This score is very difficult to achieve , making it a clear testament to their dedication .
Krissy Millican , account director at JET , comments on this achievement saying : " Our NPS rating is more than just a number ; it ' s a reflection of the trust and confidence our clients place in us . Achieving such a score in a competitive industry is a testament to our team ' s dedication , the quality
LinkedIn Collaboration : Professional Community Builder
JET believes that building a networking community for event attendees is as crucial as the event itself . This is why JET became the first UK registration provider for trade shows and exhibitions to partner with LinkedIn . This partnership adds LinkedIn ' s Community Builder to JET ’ s registration forms , making it easier for event organisers to effectively build and foster a community surrounding their events .
Krissy Millican expressed her enthusiasm about this initiative : “ We ’ re delighted to be working with LinkedIn to help event organisers build a professional community , increase engagement and enhance their event .”
JET ’ s 2024 Endeavors Already preparing next year ’ s milestones , JET is set to follow its parent organisation , Vesta Software Group ’ s motto , “ Acquire , Invest and Grow ” by delivering the solutions that event organisers need to run their events seamlessly .
Elevating the Event Experience with FFAIR
In its commitment to providing customers with a more streamlined service , JET partnered with FFAIR earlier this year to combine JET ’ s registration software with FFAIR ’ s exhibitor dashboard and shop .
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