CONTENTS
14
A golden opportunity to learn from ops fails Ops Nest founder Lou Kiwanuka explains how the role of an ops person has dramatically changed over the years and how the industry should learn to embrace mistakes .
Winter
19 Registration doesn ’ t have to be complicated Following the launch of RefTech ’ s Neo registration software , chief ideas officer , Simon Clayton outlines why not making an impression is so important .
21
When Claudia met Reggie Claudia Winkleman sits down with Cvent CEO , Reggie Aggarwal to discuss everything from Blackstone ’ s multi-billion dollar acquisition of the company to mangos carved into swans .
29
Celebrating Indys All the glitz and glamour from the EN Indy Awards & Conference , which was held at the BDC .
47
Building back better Immersive AV MD Sharon Reynolds shares her tale of rebuilding her business after losing everything during the pandemic .
Winter — 03