GOOD GOVERNMENT
Great
Means
Service by Marsha Lidskin
Please pause a moment from what you are doing and try to envision some of the most common expectations you have every day: clean water will flow from your faucets; your children will be taught to excel in math or English; potholes in your roads will be quickly repaired; and ambulances will respond immediately to an emergency.
You expect these services from your local government will be delivered effectively and efficiently. Together with the actual processes, governments in Northeast Florida counties are striving to achieve a top-tier, citizen-centric Customer Experience( CX) from the start to the completion of a task.“ This involves thinking of everything they do and how they do it and designing and delivering it all from the citizen’ s perspective,” said Dr. Joe Saviak, who advises local governments across Florida.“ It’ s a culture they create and sustain through recruiting, hiring, onboarding, training, supervising, employee evaluations and promotions. Organizational structure, operations, policies and procedures, technology, budgeting, and facilities must also align with this mission.”
Joe Saviak
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