CALIBRATING CARS FROM AFAR How One Jax-based Company Responds Faster than any Other Remote Auto Service Techs
by Seraine Page
After a car accident , most drivers want their car out of the repair shop as fast as possible . With four to six times the amount of computer code as an F-35 jet pilot , it ’ s no surprise why repairs take so long on newer cars .
To limit vehicle downtime , Jacksonville-based AirPro Diagnostics aims to get cars fixed faster .
For collision shops using AirPro ’ s laser-targeted automotive scanner technology , it ’ s a quick process : Remote techs log into a tool while the collision shop techs connect a tool on their end — anywhere in the U . S . and beyond — to the vehicle they ’ re working on .
“ The technician can walk away from the car ,” explains Josh McFarlin , president and chief operating officer of AirPro Diagnostics . “ At the end of the operation , we share a detailed report of any codes cleared . The AirPro Diagnostics technician gives them a call to go over any questions .”
The goal is always to increase profitability , productivity and customer satisfaction by efficiently maximizing the time of in-shop techs . After a collision , most drivers are eager to get their car back , meaning the clock is ticking the minute the damaged car is dropped off at a collision shop .
For the shops that use AirPro Diagnostics , there ’ s an assurance to customers that no diagnostic will be missed and that they ’ ll get
FALL 2024 | 29 |