European Travel Magazine - Issue 2 - November 2013 Nov 2013 | Page 13

A n ew te r mina l wa s open ed in 2008 o n t h e west sid e
of th e a ir por t, but finish in g t h is ter m in a l is n o t t h e
en d of the wor k which will a c t u a lly b e d o n e in 2015.
Heath row will the n have t h e ca p a cit y fo r 90 m illio n
pass en g e rs per ye a r.

parking, the areas are developed
by NCP
Services
A shuttle bus (Hotel Hoppa) goes
from Terminals 1, 2 and 3 to the
largest hotels in the city, another
shuttle service, Hotelink goes to
hotels in the center of London.
Shops & Restaurants
Heathrow Airport offers what
you would expect from one of
the largest airports in the world,
an enormous range of shops,
bars, cafes and restaurants in all
terminals.
Baggage
There are counters in all terminals
for the Excess Baggage Company,
you can store baggage there. In
addition there are counters in
all terminals for lost and found
items.
There are porters present.
Information
There are general information

counters in all terminals that you
can also reach directly through
special telephones that are on
the wall in many places in the
airport. Information about public
transportation is available through
separate counters in Terminals 1
and 3 and outside Terminal 4. In
addition there is a tourist kiosk in
Terminal 3 called the Hotel and
Traveler Center.
Disabled Facilities
Heathrow Airport is extremely
accessible for the disabled. There
are wheelchair ramps, adapted
elevators, restrooms and telephones. There is an induction
loop for the hearing impaired as
well as a special telephone line.
Furthermore, there are reserved

parking places and seating forth
disabled. A wheelchair accessible
shuttle bus goes between the terminals. Most buses and trains are
also accessible for wheelchairs.
Other Services
There are ATM’s and money
exchange offices in all terminals,
there is a post office in Terminals
2 and 4. There is wireless internet
present and an internet cafe in
Terminal 4. Furthermore, there
are children’s play areas and baby
changing rooms. The First Aid
office is on the ground floor of
the Queen’s Building. There is a
pharmacy in Terminal 1 that can
distribute prescription medications.