CUSTOMER SERVICE
MODERE CUSTOMER SERVICE
Purchase products from our online store:
www.modere.eu
If you need any more information then please get in touch
via our website or you can call us:
MONDAY – FRIDAY: 9.00 - 16.00 local time
United Kingdom: 0808 238 9514 (Freephone)
Republic of Ireland: 1 800 936 375 (Freephone)
English Support: +353 (0)21 735 59 35*
Freephone numbers allow you to call Modere free of charge when dialling from a landline in the country
listed. Please note that some mobile phone operators may charge for such numbers. Please check with
your service provider.
*Direct dial; international call rates apply
MODERE PRODUCT GUARANTEE
We are sure that you will have total satisfaction from your purchase. However, Modere makes
every effort to settle a complaint with respect for your statutory rights and within the shortest
delay possible. You can send us any complaint via the contact form on the website or via e-mail
to [email protected]. If you prefer to write us a letter, our address is Modere Europe BVBA,
Telecomlaan 9 (B5), 1831 Diegem, Belgium. Any consumer who is still not satisfied may contact
the Direct Selling Association which operates a dispute resolution service. For details of this
and of the DSA’s Codes of Practice, contact Direct Selling Association, Unit 14, Mobbs Miller
House, Christchurch Road, Northampton, NN1 5LL, tel. 01604 62 57 00 or visit the DSA website
www.dsa.org.uk.
YOUR RIGHT OF CANCELLATION
Without prejudice to your statutory rights, you may cancel your order without giving any
reason within 30 days of shipment of your order. You must inform Modere of your decision to
cancel your order. To obtain a refund, you must return the goods to us within 14 days of having
received the returns authorisation form from us. We will reimburse all payments received from
you for the goods you purchased and have returned to us, and will also reimburse the original
delivery charges for the least expensive type of delivery offered by us, no later than 14 days
from the day we have been advised of the return of your parcel to our warehouse or have
received proof from you that you have returned the parcel to our warehouse. For additional
information on your right of cancellation, please consult the General Terms & Conditions on our
website www.modere.eu
FREQUENTLY ASKED QUESTIONS
You can find additional information on a range of subjects including, ordering, payment
methods, shipping, returns and managing your account by clicking the FAQ tab on our website
www.modere.eu
www.modere.eu
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