Euromedia November December 2013 | Page 14

coverstory2_cover story 28/11/2013 16:55 Page 1 Test and Monitor Segment Ensuring QoE for the subscriber as Survey 2013 Everywhere becomes commonplaceTV and network traffic continues to grow at a compound rate, requires new testing and monitoring techniques. Euromedia spoke to a range of sector players to find out how they are responding to market dynamics and enabling their clients to maintain market share and protect revenue. Euromedia: What are the most important recent developments impacting on Test and Monitor? ADB: Multi-screen deployments have shown that subscribers are unwilling to put up with reduced quality or the dreaded ‘buffering indicator’ when that content is coming from a content provider to whom they are paying a monthly fee. Hybrid solutions for multiscreen, where the content within the home is coming from the broadcast signal or the DVR, remove the quality issues associated with internet delivery but do not solve the issues around sub-optimal in-home networking set-ups. Agama: Over the last year, we’ve experienced a strong growth of – and maturity in – multiscreen offerings on many markets. TV Everywhere offerings with higher mobility are also growing rapidly. With the new technologies, operators have the potential to reach more customers in more ways, but with a fragmentation in the delivery chain, services and amount of consumer devices, the operators face a much higher complexity in both service offerings and delivery environments. As a result many operators are experiencing a decreasing transparency and control of their service delivery, which they need to have to be able to efficiently manage and assure the service quality and the customers’ experience. Bridge Technologies: It’s still the growth of OTT, which has expanded massively already, and the trend of that expansion is accelerating. Unlike some other offerings – such as 3D – that service providers have tried in recent years to spice up their brands, OTT really makes sense and will occupy a “Manufacturers in the test and monitoring sector have to push hard to keep bringing out innovations.” 14 EUROMEDIA more and more significant role. Digital TV Labs: The push towards IP enablement of traditional media CE devices (TV, STB, DVD-Blu-Ray players etc.) and multiscreen distribution to mobiles, tablets and game consoles has created major challenges to both manufacturers and operators. The deployment and integration of multiple technologies, standards-based, vendor-specific, and a hybrid model of inhouse developed technologies based on emerging or new standards all introduce challenges in testing and monitoring. This is because interoperability between services and devices becomes increasingly hard to achieve. 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