accurate and this calls for detailed “ Know-Your-Customer ” records and models to be applied in the business .
Application of technology
Agricultural practices of the 1940s , 50s and 60s can inform but cannot have the tremendous practices of the 21st century . The same can be extended to many other sectors and it is important that every business equips itself well enough to remain relevant with all the disruptive technology around us .
Photography , masonry , woodwork , glasswork , sewing , knitting , weaving , lawn mowing , lumbering , and many more skills based types of work may seem to face little disruptive technology but they still are affected and those that don ’ t adopt technology and / or ICT are bound to struggle as generations become more and more adaptive to changes and easier ways of doing things . Reinventing sustainable practices
Every great business stands because of some good habits that allow for sustainable performance . Every small business that seeks to grow past year 3 must build a culture of good practices right from the start . However , with each generation , comes a demand for / of change that accommodates convenience . In Europe , Middle East and the Americas , mobile banking is the in-thing . A new bank that doesn ’ t have flexible banking options will be in for a big surprise with very little , if any , clientele . In Africa today , mobile banking is quickly catching on .
Security of information , transactions , and the money itself must be assured and reassured as more customers adopt it . It is not one institution that has found itself caught off guard with online losses of customers ’ money . The level of difficulty that one may face while accessing your physical assets , should be the minimum that one faces when trying to access your digital assets . Reinvent , make it easy to be your customer but safeguard what has kept you successful .
Relationships
In a recent meeting , a banker shared that banks have now
invested more in relationship managers than tellers . Customers are now more than ever being pushed into online or mobile banking leaving tellers less occupied . Relationship managers now have targets that include new business generation , existing account activity and such like measures that are directly influenced by the kind of relationship that the customer maintains with the bank .
It is relationships between farmers and seed or fertilizer companies that determine a good produce and trusted returns . A field officer who understands that farmers in his region grow bananas sold to the international airlines will do well to equip himself with information on the quality of fruit . He will do even better to train his farmers and recommend the right inputs for a bounty harvest . The relationship of trust built therein is neither one that is out rightly quantifiable nor one that is easily replaceable .
Whatever the place of your company in the supply chain , customers will be best served in an efficient way that leaves most , if not all , players benefiting greatly .
References Thompson , S . ( 2016 , January 31 ). consumers-affect-supplychain-management-81664 . html . Retrieved from http :// smallbusiness . chron . com /: http :// smallbusiness . chron . com / consumers-affect-supply-chain-management-81664 . html
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