Customer Relations
Needful but
without Capacity
I
recently engaged two individuals for the services they
render. One is a dressmaker and another a carpenter.
Given that their skills are necessary, important and that
the work of their hands also improve one’s image, these
two skills are significantly sought through referral. So the
referrals came in quite strongly given that the referees
were well acquainted with the two individuals.
At the briefing for the tailor, the spouse was present and
had clearly showed support and respect for the work done
previously for other clients. It was a pleasant briefing and I
believed that we had made contact with a good dressmaker.
My job was well done and I had every intention to give a second
and third and fourth and so on job; but I ran out of currency.
Shortly after, in one of my companies, there arose a need for
making a certain simple outfit in bulk. So I introduced the
person in charge of the project to the dressmaker and the
agreement was made to make the outfits. A third of the total
was paid as deposit, and the balance was to be paid on delivery.
This was after the dressmaker confirmed that the outfit was
part of her portfolio and would thus be done to perfection and
in time for the occasion in which they were to be used.
Time was observed and quality compromised; but to
compensate the dressmaker agreed to rectify the outfits after
the occasion and accepted only half (½) of the remaining fee. It
took another eight months after the oc