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Customer relations
Have you ever considered your
customer (s) as the person (s) who
are going to give you their time,
help or money, so you can have
everything that you ever wanted in
your life, your business, for yourself
and your family?
When you get this perspective cultured into your business agenda for
the customers, then you will begin
to treat them differently and better.
Customers are ever so important
because they are your greatest
marketing point.
The jigsaw puzzle
that is customer
relations - a combination of many factors leads to customer satisfaction
Most people
can’t give up
their lunch hour
to solve a
customer’s
problem.
You can
Here are some hard hitting truths
about customers:
8
appreciate your customers
Listen to them. They let you in
on a lot of information that you
will not get elsewhere. About
competition, about their needs,
new opportunities, your staff,
your performance in the market
and in the office etc
them. Write a letter saying that you
value their business and as an MD, sign
it personally. It mean a lot to that client.
People who feel appreciated will remain
loyal and will become your goodwill
ambassadors as they happily sing your
praises to others.
Appreciate them. Imagine you
take a vacation in a five star hotel
every three months with your
children, and none of the staff
even bother to learn your name
or mark your favorite dinner table
when it is you and your wife only?
You’d feel under valued. That’s
the same way your customers feel
when you don’t even take a minute of your time to appreciate
Support them. Customers will always
come back to you for something. They
expect that if they are loyal enough to
give you their money, it won’t hurt you
to give back a little inform of support.
They could probably be organizing a
charity walk and all they want is your
staff to participate. It would make a
difference between losing and keeping
that customer’s business.
Customer service is important for the customer, but essential to your business. Without customer service, you don’t have customers and you don’t have a business. Sometimes it calls for you to presume your customers are your equals because they are. Speak with and not at or to your customers. Build in the culture of customer
service within your entire organization, not just the small customer relations department. Great customer service
ought to be a prerequisite of your business.
Customer is always first, not always right. It petrifies me every time I here someone saying in a