Estate Living Magazine Connection - Issue 43 July 2019 | Page 61

L I V E
S M A R T
Perfect processes
While surveillance is all very well, it’s not much use if it’s not backed
up by effective responses, which is why Servest personnel are well
trained in the processes they need to follow should the system
register a security breach. Depending on the situation, this may
include sending back-up security personnel to support on-site staff.
The human element
While technology is absolutely essential in modern security
systems, it cannot take the place of well-trained dedicated people,
which is why Servest invests so much time and energy in training
their security personnel. Servest security personnel are specifically
trained in the sector in which they will be working – be it mining,
marine or residential estates. And the training does not end with the
‘hard’ skills; each staff member is also an ambassador for Servest and
for your estate, so you can be confident that residents and visitors
alike will be greeted with a smile, and that security officers spend
most of their working day giving directions to visitors, and generally
being helpful. It’s a bit like flight attendants, who spend most of their
time pouring coffee and serving meals, but who are actually there to
save your life in an emergency.
Ultimate efficiency
servest.co.za
E
We deliver multiple solutions that enable functionality, create
comfort, ensure safety, and enhance efficiency. Basically, we make
your world a better, safer, place to live.
Following a landmark
Black Economic
Empowerment deal with
our investment holding
company Kagiso Tiso
Holdings, Servest is the
first majority black-owned
facilities management
company on the
African continent with a
significant multicurrency
presence in Africa.
At Servest our goal is to optimise our structure and processes to
ensure reduced cost, increased efficiency and improved customer
service. Our customers are vital to the sustainability and growth
of our organisation, so it is important for us, rather than to offer
you a mere service, to strategically partner with you and present
integrated solutions that optimise and support your own business
strategy, thereby increasing your triple bottom line. This is how we
can add value to your business, and how we set ourselves apart from
our competitors.