Estate Living Digital Publication Issue 9 September 2015 | Page 44

EAGLE CANYON GOLF ESTATE

and what infrastructure lay underground in terms
of water and electricity pipes. This allowed for more
efficient planning and disruption in the estate was
kept to a bare minimum. The use of 35mm microslotting helped to repair the road network in a nondisruptive, neat and aesthetically pleasing manner.

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In order to maintain an element of calm and
reassurance, an onsite Vodacom sales agent was
available during specific times of the week and over
weekends, allowing residents to schedule meetings
to discuss additional concerns.
Eagle Canyon is a considerably large estate with
1200-plus homes and security is, as in any residential
estate, a key concern. Assurances about the number
of outside contractors that would be required onsite
in order to be able to complete the Vodacom Fibre
Installation were essential. In order to guarantee the
safety and security of residents, Vodacom undertook
lengthy consultations with the estate management
and head of security at Eagle Canyon regarding
the construction process within the estate. It was
imperative that both the estate and security manager
were always fully aware of who the contractors were
in order to monitor their movements while onsite so
that they could notify the residents accordingly.
The assistance of the estate management was key
to the successful implementation of the project and
Vodacom ensured that they maintained a pleasant
working relationship with the estate management
and its installation teams at all times. More than 50

kilometres of fibre was used, excluding fibre required
in individual homes, and the entire installation,
which officially started in July 2015, is expected to
be complete in less than four months, at the end
of October 2015. Once the distribution network
is completed in a cluster of homes, it should take
between three and five days for homeowners to
receive connectivity. Customers can order their
Vodacom Fibre service through the in-estate sales
team, online on the Vodacom website and, of course,
by calling the Vodacom contact centre on 082 1904.
To date, there have only been three priority one
breakages, which were immediately rectified at no
cost to the estate, and all the repairs of electricity and
water breakages were completed within two hours
of the faults being detected and installed outside
specification.
A dedicated sales agent situated in an onsite office is
now available to manage the relationships between
Vodacom and residents of Eagle Canyon postinstallation and homeowners are able to Y