WHAT HAPPENS TO DLM EQUIPMENT ?
PACK AND TRACK
|
REQUEST AND RETRIEVE
01
|
IMAGE AND KIT |
03 |
REPLACE AND RETURN |
RECEIVE , REPAIR , AND RESTOCK
05
|
|
02 |
|
04 |
|
RAPIDLY RETURNING END USERS TO FULL FUNCTIONALITY
1 . Acknowledgement of replacement ticket and retrieval of replacement device from inventory 2 . Imaging and kitting of device , along with asset and inventory management 3 . Secure packaging , tracking numbers provided with real-time ticket updates 4 . End user replaces device , utilizes packaging and return shipping label , and shipment sent back to Technology Center 5 . Device received , repaired , asset / inventory managed , and returned to inventory
98.8 %
ASSETS RECEIVED GO THROUGH DATA SANITIZATION
OF ASSETS RECEIVED WERE GIVEN A SECOND IT LIFE
GUIDELINES ARE UTILIZED WHEN ASSETS ARE SANITIZED / DISPOSED OF