ES Magazine Issue 38 Korea Special | Page 6

SUPPORT FOR THE MARKET

NEW SERVICE CENTER BOOSTS SERVOMEX KOREA SUPPORT

Servomex Korea provides a wide range of solutions for industrial processes in the region , with gas analysis technologies that support the semiconductor market , midstream and downstream hydrocarbon-based applications , and combustion and emission processes .
The importance of the Korean market to Servomex has led us to invest additional resources to better serve customers in the country .
The new Servomex Korea Service Center is the largest service center outside of the company ’ s Technical Centers in the UK and USA , and the first in the country to offer direct factory service for UHP trace analyzers .
It aims to provide fast aftersales services to the Korean and North Asia region , with local repair capabilities , stock of common spares , and standby units .
This means Servomex Korea is able to provide direct aftersales services for critical analyzers within Korea , without the need to send the instrument to an overseas center , saving on turnaround time and freight costs , while increasing analyzer uptime .
Korea-based customers will benefit from direct , rapid technical support from our specialists in the country , who are ready to investigate the problems they face .
The service center will also provide in-house repairs , factory acceptance testing , annual service and calibration capabilities , hands-on training , rental equipment , and analyzer upgrades .
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