What is the cost for shipping?
DISCOUNT: If any
TAX: Tax rate 8.25%
SHIPPING: $5.00 for orders $5-$50 and $7.00 for orders $51 - $99
Does the catalog show all the products?
The catalog does not show all the products. It shows our featured hottest new products. To see all products, please visit the ESK website or ESK mobile app.
FAQ's
Can I return an item if I decide I do not want it?
We do not accept returns on cosmetics. We may accept a return on skincare if all the original packing is on the item. You will not be refunded for returned items unless the item was damaged.
Why does ESk have @houseoflcinc.com emails?
ESK is a division within House of LC, Inc. All emails will have the company name, but will be routed to the correct department for each brand we carry.
I am a retail store and would like to carry your products.
If you want to inquire about carrying our products you can do so by emailing [email protected]
If an item is out of stock can I exchange it?
If you get an email stating that an item is out of stock, you can request to exchange it for a product of equal value, otherwise you will have to wait for your product to be shipped seperately.
Can I cancel an order and get a refund?
If the order has not been shipped, you can cancel the order and get a refund. You will be charged a 25% fee.
Does E.S. Kosmetix hire testers to test products?
Yes, we do hire testers. Please email [email protected] to inquire about becoming a tester.
Do you have a customer loyalty program?
Currently we do not have a customer loyalty program. This is something that we will have once we open our House of LC Boutique locations. These locations will also carry ESK products.
Do you have a chat feature to contact Customer Support?
Yes, you can currently chat with our customer support department on our mobile app. You can also email Customer Support at [email protected] or call our toll free number.