Equality & Fairness Report 2020 Fairness Annual Report 2020 | Page 67

Accord Equality & Fairness Report 2020 Analysing drop-out and refusal rates to assess whether a similar percentage of applications from BAME households were progressed, showed the following: • 140 customers issued with a URN failed to submit an application. Of these 61% were from a BAME background • Of the 72 cases refused due to eligibility, 61% were from a BAME background • 74% of the potential porters were from a BAME background • Of the 72 cases that have completed, 67% are BAME applicants We are therefore confident that Accord has operated the pilot project in a fair and inclusive manner The Accord Way - Dedicated 65