Accord Equality & Fairness Report 2020
Case study
Accord Resident
in Birmingham
Staff observed a customer within the Learning Disability
Services and undertook a full behaviour assessment
following a Safeguarding being raised
A Positive Behaviour Support Plan was produced for
the Individual with a view to reducing challenging
behaviours and making staff aware of what they could
do to change and manage these behaviours safely, both
for staff and for the customer.
This plan was shared and agreed with the staff team
and additional training given alongside it tailored to the
specific needs of the customer.
The aim of the Plan was to ensure the customer enjoyed
a great quality of life, with his needs met so as to reduce
inappropriate behaviour.
The Accord Way - Caring
4 months on and the turnaround has been nothing short
of outstanding.
Following the purchase of a new sensory blanket,
staff reported that his sleep and relaxation levels are
massively increasing and he is able to rest now whereby
before he would be in a state of distress and kicking at
walls, doors or staff.
He now takes trips out to the shops with staff members
and he socialises with other customers
This was unheard of previously and although he is nonverbal
he is now communicating with staff using sensory
toys and interacting with everyone around him.
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