Case study
We provide services to a wide range of people, but some
of the support we provide truly does make a difference
to people’s lives :
A arrived into our service during 2018, having
experienced horrific domestic abuse and she had also
been a victim of human trafficking. This resulted in A
displaying signs of trauma and lack of trust in services,
staff and professionals in general. When A first came
into the refuge she would spend time on her own
in her flat with her children. Over time, staff built a
relationship with A and her children.
Once A had settled in with others living at the refuge,
we accessed services to widen A’s support, to ensure
she remained on her road to recovery. Her keyworker
accessed Counselling to help with A’s emotional and
mental health needs. We also contacted health support
services so A and her children could access medical and
therapeutic services.
We assisted A and her children in the educational aspect
as well and secured education provision for the children
who had identified as having special educational needs,
and because of this we needed to ensure that they
were at a school that supported them in the best way
possible.
A was also supported to access legal services. We
secured A’s status in the country which was a lengthy
process as due to being trafficked, Amy had no
documentation.
We contacted a specialist service support for Modern
Slavery and Exploitation, and the police were also
working with A and offering her ongoing support.
Additionally staff offered A daily welfare checks to
enable her to talk through her experiences of trauma.
Over time A became more confident.
Eventually, permanent housing was secured for A and
her family who moved into their home in 2019. During
her stay at the refuge A had many achievements for
herself; She found her own voice, establishing her own
home, independence, self-esteem and confidence.
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