Equality & Fairness Report 2020 Fairness Annual Report 2020 | Page 11

Accord Equality & Fairness Report 2020 Homes and people are at the heart of what we do. A C C O R MBITIOUS ARING We have a strong desire and determination to succeed, to improve Accord for ourselves and our customers. We deliver the best services in the right way to support our customers O-OPERATIVE We have a strong desire and determination to succeed, to improve Accord for ourselves and our customers. PEN-MINDED We are receptive to new thinking and innovative in our ideas ESPECTFUL We treat people fairly and with dignity The Accord Way - Ambitious DEDICATED We are committed to doing what we say we will do and what we need to do 9