Equality & Fairness Report 2020 Fairness Annual Report 2020 | Page 64

The Accord Way - - Dedicated We are committed to doing what we say we will do and what we need to do Our commitment to Social Value In October 2019 our Social Value Policy was reviewed and approved. The policy explains what social value means to Accord and summarises our approach to understanding, measuring and communicating the difference we make. Organisationally we understand social value as the value that stakeholders experience through changes in their lives. It is important to consider and measure this social value from the perspective of those affected by an organisation’s work. What are our social value priorities? We are committed to delivering social value across our services and our social value priorities relate to three themes: • Housing choice - providing a wide range of homes to meet needs and aspirations through the delivery of new homes and the provision of a range of home rental and ownership options. • Supporting our customers across four key domains: digital inclusion, financial inclusion, jobs, skills and enterprise and health and wellbeing. • Supporting the creation of thriving and resilient communities through innovative social investment projects including the Click Start Project and Holiday Kitchen. We measure the impact of our activities so we understand how much social value we are creating. This helps us take informed decisions to try to make even more of a difference. 62