Enjoylive Travel Catalogues Enjoy the Cultour | Page 88

Enjoylive Travel Team Web & Sales “We work every day to build a solid relationship both with our client and our partner. Our goal is to create an efficient network to offer you the best services for the best live events, supporting you during all the steps of the journey.” Team: Ivan Gaudenzi, Daniela Geraci. Terms and Conditions TRAVEL CONTRACTS AND RESPONSIBILITY Reservations are regulated by these general conditions under Law no. 111 of 17 March 1995 implementing Directive n. 91914 / EEC and in accordance with law no. 1084 of 27/12/1977. The responsibility of Enjoylive Travel can not in any case exceed the limits provided by the laws mentioned. For reasons of force majeure Enjoylive Travel reserves the right to change hotel with other close and / or of the same level. Enjoylive Travel is not responsible for damages caused by customers. RESERVATIONS We accept bookings by telephone, fax or e-mail, by contacting our office in Via XI in Febbraio, 42 in Pesaro (PU) - Italy. For special agreements, requests or special needs confirmations must in any case be written. Telephone [phone] - Fax [phone]. E-mail: info@ enjoylive.travel, web site: vwwv.enjoylive.travel Bookings are on request and subjected to availability. The acceptance of bookings will be sent by Enjoylive Travel by fax or e-mail. RATES All published rates are per person and include service fees and taxes in force at the time of printing of the catalogue. In case of increasing rates, prices must be adjusted to changes. Prices do not include drinks, extras, tips, entrance fees and anything not expressly mentioned. Prices are valid from 01.01.2018 to 31.12.2019. TOURIST TAX City tax is not included in prices and has to be paid directly by the guests in hotel. Administration & Accounting “Enjoylive Travel is based on reliability, efficency and passion: we deeply believe in Teamwork to achieve always higher goals and guarantee you unforgettable and exclusive journeys. ” Team: Maria Teresa Celli (Manager), Caterina Balestrini. PAYMENTS The full amount must be paid for each reservation, no later than 30 days before the arrival of clients and always before sending the voucher. The payment must be made in compliance with the proforma invoices sent by Enjoylive Travel upon confirmation of the booking. A copy of the receipt of payment must be sent via fax or email to Enjoylive Travel. In case this deadline is not respected, Enjoylive Travel has the right to cancel booking/s even after receiving any payment. Payments are accepted by bank transfer. TRAVEL DOCUMENTS (VOUCHER) Travel documents will be sent (by fax, email or mail) from Enjoylive Travel only after receiving full payment of the invoice. TRIP INTERRUPTION In case of interruption of the stay there shall be no refund, unless the group or the traveler does not present to Enjoylive Travel a written statement from the hotel management stating that it will not apply any cost for services not used. Enjoylive Travel will reimburse only the amount authorized by the hotel, after deducting any agency fees or other expense. CANCELLATION BEFORE DEPARTURE In case of cancellation, Enjoylive Travel apply the following penalities in addition to charges incurred for cancellation of services: - 30% of the total up to 30 days before departure; - 40% of the total from 29 to 21 days prior to departure - 70% of the total from the 20th to the 11 th working day before departure; - 90% of the total from the 10th to the 3rd day before departure; - No refunds after that time. Our Contacts Opera: [email protected] Pop & Rock: [email protected] Sport: [email protected] General requests: [email protected] Our Website: Sport Events: www.enjoylive.travel/sport Music Events: music.enjoylive.travel Follow us: Facebook: www.facebook.com/Enjoylivetravel Some services may be subjected to different penalties, that will be communicated at the moment of the reservation. In case of booking of tickets as optional service, after the confirmation of the booking, the customer must pay tickets purchased and the costs of acquisition of them. Once confirmed, the tickets are therefore not refundable. In case of cancellation of the performance by the theater/organization will be refunded only the face value of the ticket. CANCELLATION OF THE TRIP BY THE ORGANISER According to Art. 10 of Law 1084 of December 29, 1977, the Organiser may cancel the contract, in whole or in part, without any allowance in case of circumstances beyond its control (strikes, cancellations due to severe weather conditions, wars, civil and military disorders, riots, disasters, looting , acts of terrorism). These facts or other similar are force majeure and are not attributable to the carriers and to the Organiser. Any additional expenses substained by the traveller will not be reimbursed, nor will the performances that, because of such causes, were not provided and were not recovered. COMPLAINTS Any failure of the contract must be notified by the traveler without delay so that the organizer, its local representative or guide, can promptly remedy the situation. The traveler can also make a complaint by sending a registered letter with acknowledgment of receipt, to the Organizer or to the Seller no later than 10 working days from the date of return to the place of departure. Enjoylive Travel has taken all reasonable care to make sure that all the services are provided as described on the present brochure. Enjoylive Travel is not responsible for any changes made by the manufacturer of which has not been informed JURISDICTION For any disputes will be competent the Court of Pesaro. INSURANCE Enjoylive Travel srl is covered by the insurance policy of civil liability Groupama n. 00A0422716 Ag. G270 86 87