By The Numbers : FY22 Q3 Scorecard Metrics VIA
Total Rides Taken : 1,345,000 + ( Dec 11 , 2017 - August 15 , 2022 ) Via Account Sign Ups : 143,000 + Average Wait Time : 13 minutes Customer Satisfaction : 96 %
HANDITRAN
Total Requests : 60,834 Total Trips Provided : 31,712 On-Time Delivery Percentage : 98 %
TRAFFIC MANAGEMENT
Travel Time on northbound Cooper from Turner Warnell to I-30 : 21:57
Travel time on southbound Cooper from I-30 to Turner-Warnell : 22:14 Travel time on northbound Collins from Mansfield Webb Road to Mosier Valley Road : 25:47 Travel time on southbound Collins from Mosier Valley Road to Mansfield Webb Road : 26:09 Travel time on eastbound Division from west city limit to east city limit : 15:16 Travel time on westbound Division east city limit to west city limit : 15:26
Travel time on westbound Pioneer Parkway from east city limit to west city limit : 17:59 Lane Miles with Overall Condition Index ( OCI ) < 50 : 418
Percentage of Traffic Signals Receiving Annual Preventative Maintenance : 19 % Percentage of Signs replaced that do not meet minimum standard : 34 %
Travel times are through the end of Q3 * times in minutes