Enhance Regional Mobility September 2021 | Page 8

By The Numbers : FY21 Q3 Scorecard Metrics VIA

Total Rides Taken : 722,000 + ( Dec 11 , 2017 - August 28 , 2021 ) Via Account Sign Ups : 82,800 + Average Wait Time : 12 minutes Customer Satisfaction : 96 %

HANDITRAN

Total Requests : 43,918 Total Trips Provided : 19,882 On-Time Delivery Percentage : 97 %

TRAFFIC MANAGEMENT

Travel Time on northbound Cooper from Turner Warnell to I-20 : 20:15
Travel time on southbound Cooper from I-30 to Turner-Warnell : 18:56 Travel time on northbound Collins from South Green Oaks to North Green Oaks : 20:38 Travel time on southbound Collins from North Green Oaks to South Green Oaks : 21:05 Travel time on eastbound Division from Bowen to SH-360 : 10:19 Travel time on eastbound Division from SH-360 to Bowen : 7:09
Travel time on eastbound Pioneer Parkway from Green Oaks to SH-360 : 12:23 Lane Miles with Overall Condition Index ( OCI ) < 50 : 390
Percentage of Traffic Signals Receiving Annual Preventative Maintenance : 21 % Percentage of Signs replaced that do not meet minimum standard : 14 %
Travel times are through the end of June * times in minutes