By The Numbers
HANDITRAN UPDATE
In the third quarter of FY2020, Handitran continued
to be a high demand service for Arlington residents.
Handitran received a total of 43,229 trip requests this
quarter and 48% of these requests were completed.
This resulted in a total of 14,373 trips provided. 8%
of trip requests were denied. On-time delivery was at
97%. Of the trips completed, 27% were provided by
Handitran buses and 73% were provided by partner
taxi services. 20% of trips were scheduled through a
subscription and 80% were on-demand.
Cancellations
46%
Denials
No Shows 8%
3%
Trip Analysis
Completed Trips
44%
Total Requests in Q3: 43,229
Total Trips in Q3: 14,373
On-time Delivery Percentage: 97%
VIA RIDESHARE SERVICE UPDATE
The innovative Via rideshare service continues to grow.
More than 415,000 rides have been taken on Via since
the service rolled out in December 2017, and interest
stays strong, with more people creating accounts each
week. Arlington, partnered with Via, is one of the first
cities in the nation to offer on-demand ridesharing
as an innovative public transportation solution. The
service is designed to provide affordable transportation
to key areas of Arlington, allowing riders to access
entertainment, shopping and dining options, work or
school, and even medical appointments.
Customers can book a seat through the Via app, and Via’s
sophisticated technology will match them with others
going their way in either a six-passenger Mercedes-Benz
van or a contract driver’s vehicle. Via is available Monday
through Saturday, with service hours running from 6 a.m.
to 9 p.m. on weekdays and 9 a.m. to 9 p.m. on Saturdays.
In addition to the app, customers may call Via at 817-784-
7382 to book a ride. Rides are $3 per person, per trip, or
customers can purchase a ViaPass for a promotional rate
of $15 per week.
To enhance safety during COVID-19, Via peforms daily
professional cleaning of vans, has installed plexiglass
barriers between driver and passenger spaces, and limits
the number of passengers in each van.
Total Rides Taken: 415,000 +
Via Account Sign Ups: 32,700 +
Average Wait Time: 12 minutes
Customer Satisfaction: 97%
Repeat Customers: 70% +
(from Dec. 11, 2017 - August 29, 2020)