By The Numbers
In the fourth quarter of FY2020 , Handitran continued to be a high demand service for Arlington residents . Handitran received a total of 35,721 trip requests this quarter and 55 % of these requests were completed . This resulted in a total of 19,770 trips provided . 3 % of trip requests were denied . On-time delivery was at 97 %. Of the trips completed , 27 % were provided by Handitran buses and 73 % were provided by partner taxi services . 20 % of trips were scheduled through a subscription and 80 % were on-demand .
Total Requests in Q4 : 35,721 Total Trips in Q4 : 19,770 On-time Delivery Percentage : 97 %
VIA RIDESHARE SERVICE
The innovative Via rideshare service continues to grow . More than 445,000 rides have been taken on Via since the service rolled out in December 2017 , and interest stays strong , with more people creating accounts each week . Arlington , partnered with Via , is one of the first cities in the nation to offer on-demand ridesharing as an innovative public transportation solution . The service is designed to provide affordable transportation to key areas of Arlington , allowing riders to access entertainment , shopping and dining options , work or school , and even medical appointments .
Customers can book a seat through the Via app , and Via ’ s sophisticated technology will match them with others going their way in either a six-passenger Mercedes-Benz van or a contract driver ’ s vehicle . Via is available Monday through Saturday , with service hours running from 6 a . m . to 9 p . m . on weekdays and 9 a . m . to 9 p . m . on Saturdays . In addition to the app , customers may call Via at 817-784- 7382 to book a ride . Rides are $ 3 per person , per trip , or customers can purchase a ViaPass for a promotional rate of $ 15 per week .
To enhance safety during COVID-19 , Via performs daily professional cleaning of vans , has installed plexiglass barriers between driver and passenger spaces , and limits the number of passengers in each van .
Total Rides Taken : 445,000 + Via Account Sign Ups : 37,900 + Average Wait Time : 12 minutes Customer Satisfaction : 97 % Repeat Customers : 70 % + ( from Dec . 11 , 2017 - November 7 , 2020 )