By The Numbers : FY22 Q1 Scorecard Metrics VIA
Total Rides Taken : 1,017,000 + ( Dec 11 , 2017 - Feb . 24 , 2022 ) Via Account Sign Ups : 111,600 + Average Wait Time : 12 minutes Customer Satisfaction : 96 %
HANDITRAN
Total Requests : 55,124 Total Trips Provided : 27,934 On-Time Delivery Percentage : 97 %
TRAFFIC MANAGEMENT
Travel Time on northbound Cooper from Turner Warnell to I-30 : 23:21
Travel time on southbound Cooper from I-30 to Turner-Warnell : 22:07 Travel time on northbound Collins from Mansfield Webb Road to Mosier Valley Road : 28:31 Travel time on southbound Collins from Mosier Valley Road to Mansfield Webb Road : 26:16 Travel time on eastbound Division from west city limit to east city limit : 15:57 Travel time on westbound Division east city limit to west city limit : 15:46
Travel time on westbound Pioneer Parkway from east city limit to west city limit : 12:16 Lane Miles with Overall Condition Index ( OCI ) < 50 : 405
Percentage of Traffic Signals Receiving Annual Preventative Maintenance : 26 % Percentage of Signs replaced that do not meet minimum standard : 28 %
Travel times are through the end of Q1 * times in minutes