By The Numbers : FY21 Q4 Scorecard Metrics VIA
Total Rides Taken : 867,000 + ( Dec 11 , 2017 - November 20 , 2021 ) Via Account Sign Ups : 98,000 + Average Wait Time : 12 minutes Customer Satisfaction : 96 %
HANDITRAN
Total Requests : 35,151 Total Trips Provided : 19,770 On-Time Delivery Percentage : 97 %
TRAFFIC MANAGEMENT
Travel Time on northbound Cooper from Turner Warnell to I-20 : 19:17
Travel time on southbound Cooper from I-30 to Turner-Warnell : 18:03 Travel time on northbound Collins from South Green Oaks to North Green Oaks : 20:39 Travel time on southbound Collins from North Green Oaks to South Green Oaks : 17:46 Travel time on eastbound Division from Bowen to SH-360 : 11:08 Travel time on eastbound Division from SH-360 to Bowen : 10:28
Travel time on eastbound Pioneer Parkway from Green Oaks to SH-360 : 12:16 Lane Miles with Overall Condition Index ( OCI ) < 50 : 382
Percentage of Traffic Signals Receiving Annual Preventative Maintenance : 31 % Percentage of Signs replaced that do not meet minimum standard : 22 %
Travel times are through the end of Q4 * times in minutes