English Language Arts Catalog 2018 ELACAT 2018 | Page 7

Setting you up for classroom success! Onboarding, Training, Support, and Development We take a personal approach to onboarding and training all of our customers. An onboarding specialist works with your staff to ensure connectivity and to prepare accounts. Trainings are customized to accommodate the needs and requirements of individual schools and districts. Our team of Learning Solutions Specialists (subject matter specialists) will work with each client to share their expertise of EMC’s products, and plan a unique training experience to suit your needs. Setting you up for success Dedicated Onboarding Service • Enable the smooth setup of accounts and onboarding of users. • Work with IT personnel to ensure the flow of information between systems (yours and ours). • Facilitate rostering and SSO options (including Clever®, syncing with SIS’s, etc.) 2 Implementation and Integration Training • Provide tailor-made training to implement EMC’s products and services. We work with you to tailor a unique blended approach, which will include all or a combination of the following: - self-guid ed, online training - live or recorded webinars - in-person on-site visit(s) 3 24/7 Support and Outreach • After implementation training, EMC’s outreach specialists will contact users to follow-up and provide support, guidance on integration, suggestions on usage, and to facilitate further group or individual training if necessary. • Provide user support which is easily accessible from our digital platforms and our support website. 4 Targeted Professional Development • Help teachers easily integrate EMC programs into their classroom. Whether it be regular webinars on specific topics, live Q&A sessions, or lesson plans for use in class, our product experts are continuously creating resources and materials for all of our programs that are available to you for free on our support site. • Deliver targeted Professional Development based on the most up-to-date, research-based, best practices in the field. 1  Email: [email protected] | Visit: www.emcp.com/mw 5