Engaging You Apr - June 2014 | Page 26

Customer Service Heroes!

Here at The WOW! Awards we recieve thousands

of thoughtful and admiring nominations from

customers about the support and service

companies all over the world are providing. Next

to catching people doing things right, the

most important thing is to let people know your

employees are doing the right thing.

We would like to share some inspiring stories with you of the top nominations we have receieved in the last few months.

Throughout my three years at Anglia Ruskin University I have had my ups and downs and Gianna has always provided me with an open door and a positive attitude toward my studies. I never leave her office not smiling; she has always, although being very busy, managed to find the time to respond to emails and arrange personal tutor meetings when I have needed them. She is a lecturer who respects her students and so, in turn, they respect her. I look up to her as an amazing role model. In the last few months of University she has supported me not only with my academic queries and worries but also to encourage me to have the faith in my own abilities in order to apply for a Masters.

She can always be relied on to give both professional and truthful advice and I have learnt so much from her. I truly look up to her as a hero and role model. Without heradvice and constant support I would be no-where near at the academic level I am today, and most probably would have dropped out of uni after the first year. I really hope that in my final assessments and dissertation I can achieve all that I am capable of in order to make her proud andshow her that I can put in the work to unlock the potential that we both see in me. What a hero!

Congratulations to lecturer Gianna

Bouchard who was nominated by

one of her students at Anglia Ruskin

University. Below is Gianna's well deserved nomination.

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