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Cover Story
HOW THE UK’S TOP 10 BRANDS PUT THEIR EMPLOYEES FIRST
To coincide with the release of the Nunwood 2014 UK Customer Experience Excellence
results, Engage Customer, in partnership with Nunwood, ran an exclusive webinar to
discuss the findings of the UK’s most in depth customer experience report. Here Nunwood
Senior Partner Tim Knight explores the key findings
6-8
WHY ORGANISATIONS SHOULD ENCOURAGE AND RESPOND
TO CUSTOMER REVIEWS – FOR BETTER OR WORSE
In this exclusive for Engage Customer following on from our webinar on the importance of
customer reviews editorial director at Engage Customer Steve Hurst quizzes Charlo
Carabott co-founder of Mazuma Mobile
9-11
OVO - THE UTILITY THAT SEES ITSELF AS A RETAILER
In this exclusive for Engage Customer we spotlight utilities challenger brand Ovo and ask
customer services director Justin Haines how running the business around the customer
is differentiating Ovo from its competitors
12-13
FIVE THINGS YOU NEED TO KNOW NOW ABOUT THE CUSTOMER JOURNEY
The customer journey is constantly unfolding every time there is an interaction with you
whatever the channel – in this exclusive for Engage Customer leading practitioners map
out the five key th