Karine Del Moro has her own tasty recipe for future success
when it comes down to the customer experience and here she
lists eight winning ingredients in true Master Chef fashion
more positively with the brand, means that the
need for a great customer experience is now
vital. To understand the experiences you’re
currently providing customers, you’ll need to
build in a clear Voice of the Customer
programme, to capture the views of customers
and pinpoint the areas to focus on.
Consumers are not only prepared to search for
a discount, a better solution or an enhanced
service but they are also p