3
4
2 youFive things 5
need to
know now about
the customer
journey
1
The customer journey is constantly unfolding every time
there is an interaction with you whatever the channel – in
this exclusive for Engage Customer leading practitioners
map out the five key things you need to know
1. The customer journey is a
macro/micro concept
Although the customer journey may have some
common components, it can be as singular as
the individual tra ٕ