ENDA Abstracts book Enda Abstract book 16_07_2017_1 | Page 24

Maureen Swick CEO American Organization of Nurse Executives 800 Tenth Street NW US [email protected] CNO Joan Clark Nursing Texas Health Resources Dallas, Texas US [email protected] MITIGATING VIOLENCE IN THE WORKPLACE: THE AONE AND ENA'S COLLABORATION IN DEVELOPING GUIDING PRINCIPLES AND A MITIGATING VIOLENCE TOOLKIT. Workplace violence is an increasingly recognized safety issue in the USA health care community. Workplace violence is generally defined as any act or threat of physical assault, harassment, intimidation and other coercive behavior. It also includes lateral violence, or bullying, between colleagues (e.g. nurse/nurse, doctor/nurse, etc.). In 2010, the USA Bureau of Labor Statistics data reported health care and social assistance workers were the victims of approximately 11,370 assaults by persons. While workplace violence against health care professionals can and does happen everywhere, the hospital emergency department is among the most vulnerable settings. According to a 2011 study by the Emergency Nurses Association (ENA), 54.4 per cent out of 6,504 emergency nurses experienced physical violence and/or verbal abuse from a patient and/or visitor during the past week. The actual rate of violence is much higher as many incidents go unreported, due in part to the perception that assaults are "part of the job". Fundamental role expectations of the nurse leader in mitigating violence include: 1) knowing your facility's history, incidence and processes related to workplace violence; 2) create a safe space for staff to discuss violence; 3) assure that resources are available to train and support staff; 4) promote foundational behaviors and hold staff accountable; 5) know your community resources; 6) be the champion for mitigating violence in your facility. Keywords: Leadership, Workplace Violence, Role Expectations, Collaboration Congress Topics: Leading in Complex Originations 22 |