EMS Rewards Program Details | Page 2

Program Details What’s our JOB? It’s as simple as this – “Make it Easy for Our Customers to Love Us.” To do this, we need to actively seek to Make a Connection and Be Credible with our Customers. We also should approach each experience we share with them with a simple goal: Make it Memorable. Whether it’s working directly with customers on the sales floor, keeping up with our visual standards, keeping the store and back-room organized and efficient, or making sure the bathrooms are clean - every action we take has an impact on whether our customers love us. EMS Rewards is one simple way to Make it Easy for Our Customers to Love Us. B-2