• Even if a customer doesn’t think they’re a member, you always want
to search – they may be in the system and not know it!
– On the bottom menu bar, select Customer (F5) and Customer
Search (F6)
• A search bar will pop up.
– ―I’m just going to search and make sure you’re not already in
our system. What’s your phone number?‖
– Type in the number without the area code, and search!
D- 5