―What’s your phone number for the EMS Rewards Program?‖*
THEY ARE ALREADY
A MEMBER
THEY ARE NOT A MEMBER
Look up the
customer’s record.
―Why don’t we get
you signed up for
EMS Rewards?‖
YES
Open the customer’s
record and verify that
the information is
complete and correct.
NO
Enter the customer’s
information.
Attempt to overcome
any objections.
―Check your e-mail
for your Welcome
Reward offer‖
―Ok, if you change
your mind, you can
always sign up in
the future by visiting
our website.‖
*Guides should never simply request a customer’s personal identification information.
address are enrolled in the EMS Rewards Program.
Customers who provide an email
D- 3