EMS - Product Information Guides Rewards Relaunch TEST April 2014 | Page 10

Training Your Team
What’s our job?
It’s as simple as this –
“Make it Easy for Our Customers to Love Us.”
To do this, we actively seek to Make a Connection
with our Customers, Be Credible with our
Customers and through every experience they
have with us Make it Memorable.
Throughout everyday, there are countless things
we do that support Job #1 – whether it’s working
directly with customers on the sales floor, keeping
up with our visual standards, fact tagging our
product, keeping the store and back-room
organized and efficient, or even making sure the
bathrooms are clean. All of these and every other
action we take has an impact on whether or not
Our Customers Love Us.
EMS Rewards is one simple way to
Make it Easy for Our Customers to Love Us.
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